John Lyons
Director Finance Shared Services
John has 17 years experience in BPO/SSC service delivery. He started his career in Audit (Coopers & Lybrand and Ernst & Young), and moved to Kraków as the Centre Manager for PWC, Poland. He developed the first centre in Krakow with the capability to deliver European F&A services. John then became the Centre Director for IBM`s Kraków Delivery Centre. Under his leadership, the Centre successfully transitioned and delivered various transactional and complex accounting processes for 14 international clients operating in 36 countries.

John has experience of managing commercial F&A outsourcing contracts with cost and profitability targets while preserving the customer service focus. Activities include process re-organisation, band mix alignment, scope expansion, CPI project execution and offshoring.

Prior to joining HEINEKEN, his most recent role was European Delivery Leader for IBM Global Process Services, John had management responsibility for F&A delivery from the IBM Centres in Kraków, Sofia, Budapest, Bratislava, Braga, Dublin, Athens & Istanbul, accounting for a combined headcount of approximately 2,500 staff.

John joined HEINEKEN in November 2011. Since then he has worked closely with project teams and HEINEKEN Operating companies to build the service delivery infrastructure and organisation, enabling successful transition and delivery of the initial (and expanding) F&A scope to HGSS. His favourite hobbies are family time, reading and cycling.